Warranty Information

Warranty coverage for used, rebuilt and remanufactured parts depends on the part and the supplier. Here is what affects it, and what to do when your part arrives.

Warranty terms differ by part and supplier

There is no single warranty that covers every part we sell or source. Coverage depends on the type of part, its condition and the supplier. Ask us before you order and we will tell you what applies to the part you are being quoted. Please keep that written confirmation with your order.

Used engines

Coverage for a used engine commonly depends on the supplier, the donor vehicle and how the engine is installed. Ask what is covered, for how long, and whether the warranty covers parts only or also labour.

Transmissions

Ask whether coverage includes the torque converter and any electronic control unit, and whether the correct fluid and a cooler flush are required at installation.

Rebuilt engines

A rebuilt engine’s warranty usually depends on the rebuilder. Ask for the rebuild details and the warranty terms in writing before you order.

Installation

Have engines, transmissions and safety-critical parts installed by a qualified technician. Warranty coverage for used and rebuilt units often depends on correct installation, including new fluids, filters and any parts the supplier specifies. Keep your installation invoice.

Inspect your delivery

  • Check the packaging and the part before you sign for a freight delivery, and note any visible damage on the delivery receipt
  • Take photos of the packaging, the part and any labels or numbers when it arrives
  • Compare the part with your order, including part numbers, before installing it
  • Contact us right away if anything is damaged, missing or different from what you ordered

Starting a warranty claim

Contact us by phone, WhatsApp or the contact form with your order details, a description of the problem, and photos or documents such as the installation invoice. We will explain the next steps based on the terms that apply to your part.

Prefer to talk to someone?

Call us from anywhere in Canada, or message us on WhatsApp from anywhere in the world.