Terms & Conditions

These terms explain how we work. Nothing in them excludes, restricts or overrides any rights or remedies that cannot legally be excluded under applicable consumer protection law.

1. About us

This website is operated under the name Auto Parts Export Canada, 2360 Cornwall Rd, Oakville, ON L6J 7T9, Canada. Email: support@autopartsexport.ca.

2. Using this website

You may use this website to browse listings, search for engines, transmissions and parts, send requests and place orders. Listings with a price can be ordered online. Where a listing shows “Availability to be confirmed”, placing an order does not guarantee that the unit is available: we confirm availability and fitment before we invoice you (see Order confirmation). Listings marked Price on request are not confirmed for sale; send a request and we will confirm availability and price. Information on the website is provided to help you find parts and is not a promise that a part fits your vehicle. Please do not misuse the website or submit false information.

3. Quotes

A quote is based on the information you give us and on what our suppliers tell us at the time. Prices and availability can change until an order is confirmed. If a quote does not say how long it is valid, ask us before you rely on it.

4. Product condition and used inventory

Where a listing or quote states the condition of a part, it uses the labels Used, Rebuilt, Remanufactured, New, Engine Core or Take-Out. If a listing does not state a condition, ask us before you order. Product descriptions are written to help you identify the part; specifications, compatibility and included components are confirmed for your order before invoicing. Used parts can show wear consistent with their stated condition. Listings marked “Representative image” do not show the actual item; ask us for photos of the actual part before you order.

5. Fitment and VIN verification

Many parts change within a model year. When we ask for your VIN, engine code, transmission code, OEM number or other details, we use them to check compatibility with the supplier. Fitment is checked against the information you provide, so please make sure it is accurate. Some electronic modules need programming or configuration for your vehicle.

6. Pricing and payment

Prices on the website and in quotes are in Canadian dollars unless stated otherwise. No payment is taken when you place an order online. After we review your order, we confirm it and email you an invoice showing the price, the freight cost, any applicable taxes and the accepted payment methods. Payment is due immediately once your order is confirmed. Your order ships once payment has been received in full.

7. Order confirmation

Placing an order online reserves the listed unit while we review it. The order is confirmed only when we confirm it to you in writing, after checking compatibility using the vehicle details and VIN you provided and quoting the freight cost. If we cannot confirm compatibility, or you do not accept the freight quote, the order is cancelled and nothing is owed. For parts sourced on request, nothing is ordered on your behalf until you confirm the quote.

8. Special orders

Parts located, purchased, imported, dismantled or prepared specifically for you are special orders. Before you pay, we will tell you whether a special order can be cancelled or refunded. See the Returns & Refunds Policy.

9. Shipping

Freight is not charged at checkout. It is quoted for each order according to the product and destination and shown on your invoice. Delivery times depend on the carrier, method and destination, and are estimates. Inspect deliveries on arrival and note visible damage with the carrier. See shipping.

10. International shipping and customs

International orders may be subject to import duties, taxes, customs charges, brokerage fees and destination-country rules. These are generally the buyer’s responsibility unless otherwise stated in writing before purchase. Some countries restrict the import of certain used parts; buyers should check local rules. See international shipping.

11. Returns

Returns and refunds are handled under our Returns & Refunds Policy.

12. Warranty

Warranty coverage is product-specific and depends on the part and supplier. Warranty terms are confirmed before purchase. See warranty information.

13. Customer responsibilities

Please give us accurate vehicle details, VIN and part numbers, inspect deliveries when they arrive, and have engines, transmissions and safety-critical parts installed by a qualified technician. Keep your installation records.

14. Intellectual property

The text, photographs and design of this website may not be copied for commercial use without our written permission.

15. Privacy

We handle personal information as described in our Privacy Policy.

16. Changes to these terms

We may update these terms. The version that applies to your order is the one in effect when your order is confirmed.

17. Contact

Auto Parts Export Canada
2360 Cornwall Rd, Oakville, ON L6J 7T9, Canada
Email: support@autopartsexport.ca
Call or WhatsApp: +1 367 328 9818
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