Returns & Refunds Policy

Your rights: Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Before you order

Auto Parts Export Canada sells and sources used auto parts, used engines, transmissions, OEM parts, rebuilt parts, engine cores, heavy-duty components, body parts, electrical modules, special-order parts and internationally sourced parts. Because these products differ so much, return eligibility depends on the specific product and transaction.

Before you pay, your listing or quote should tell you:

• The condition of the part
• Compatibility information and what fitment details were used
• Warranty, if any (see warranty information)
• Return eligibility
• Shipping terms
• Whether it is a special order

If any of these is missing from your quote, ask us before you pay.

Canadian orders

If there is a problem with your order, contact us as soon as possible. Please do not send a part back without a return authorization.

To review a return we will normally need:

• Order number
• Your name
• Part number or stock number
• Vehicle VIN, where relevant
• The reason for the return
• Photos of the product
• Photos of the packaging, if damage is involved
• Proof of purchase

Return eligibility is reviewed based on the product type, condition, fitment information provided, order status and applicable warranty or return terms supplied at the time of purchase.

Return request time limit: [OWNER INPUT REQUIRED — RETURN REQUEST WINDOW]

Wrong item supplied

If we supplied an item that does not match your confirmed order, contact us promptly with photos, your order number, the product identification information (labels, part numbers, stock tag) and packaging information.

If we confirm a fulfilment error on our side, we will provide an appropriate remedy such as a replacement, an exchange or a refund, depending on availability and the circumstances. No restocking fee is charged for a confirmed seller error.

Damaged shipments

Inspect freight before or immediately after you accept it, where practical. If something is damaged:

• Photograph the exterior packaging, the damage and the shipping label
• Keep all packaging, including the pallet or crate materials
• Contact us promptly

For freight items such as engines, transmissions, axles, heavy-duty assemblies and large body parts, note visible shipping damage with the carrier on the delivery receipt where possible.

Refunds or replacements for shipping damage are decided after the carrier claim and the condition of the item have been reviewed.

Change-of-mind returns

Change-of-mind returns are not automatically guaranteed for all automotive parts. Eligibility depends on the product, whether it was specially sourced, its condition, and the return terms provided with the order.

Standard stocked items may be considered for return if they are:

• Unused, uninstalled and unmodified
• In original condition and complete
• Returned with original packaging where applicable
• Authorized for return first

Return request window: [OWNER INPUT REQUIRED — RETURN REQUEST WINDOW]

Restocking fees

Restocking fee: [OWNER INPUT REQUIRED — RESTOCKING FEE]. If a restocking fee applies, it will be disclosed before purchase. No restocking fee is charged for a confirmed wrong item, an approved refund resulting from our error, or where applicable law requires a different remedy.

Fitment and compatibility returns

Automotive parts must be matched carefully. Provide your VIN, engine code, transmission code, OEM number or other fitment information when we ask for it.

If we confirmed compatibility using accurate information you supplied and the part turns out to be incorrect, we will review the case for a replacement or refund.

If a part was ordered without the fitment information we requested, or with incorrect vehicle or VIN information, return shipping and applicable fees may be your responsibility, subject to the terms agreed before purchase and applicable law.

Used OEM and salvage parts

Used parts may show normal cosmetic wear consistent with their disclosed condition. Returns are not normally approved solely for normal wear that was clearly disclosed, visible in the photos, or reasonably consistent with the stated condition. Materially undisclosed damage, or a material mismatch with the listing, will be reviewed.

Engines, transmissions and major assemblies

Used engines, rebuilt engines, transmissions, differentials, transfer cases and heavy-duty assemblies may have product-specific warranty and return conditions. Before purchase you should be given the available information, such as mileage, condition, engine or transmission code, VIN or donor information where available, warranty details, fitment requirements, installation requirements and return eligibility.

Engine and transmission warranty terms: [OWNER INPUT REQUIRED — ENGINE/TRANSMISSION WARRANTY TERMS]

Electronic modules and electrical parts

ECUs, PCMs, BCMs, instrument clusters, sensors and control modules may need programming or coding to your vehicle, and compatibility must be confirmed before installation. Any special return restrictions for these parts will be disclosed before purchase.

Electrical return rule: [OWNER INPUT REQUIRED — ELECTRICAL RETURN RULE]

Special-order and sourced parts

For parts specially located, purchased, imported, dismantled or prepared for you, we will tell you before payment whether the order is refundable, partially refundable, non-cancellable once sourcing begins, or subject to supplier cancellation charges. These rules are not applied retroactively.

Special-order cancellation policy: [OWNER INPUT REQUIRED — SPECIAL ORDER CANCELLATION POLICY]

Engine cores

An engine core is not the same as a running used engine, a rebuilt engine or a remanufactured engine. Its condition and any missing or damaged components are disclosed with the listing or quote. Core returns follow the specific terms attached to that transaction. See engine cores.

International orders

International returns can involve international freight, customs, duties, taxes, brokerage, import restrictions, export documents, return freight, currency exchange and carrier handling fees. For that reason, contact us before returning anything. No international return should be shipped back without authorization.

To review an international return we will normally need your order number, name, country, product or stock number, the reason for the return, photos of the product and packaging, and VIN or fitment information where applicable.

Wrong item or seller error

If we confirm that the wrong product was shipped, we will provide an appropriate remedy based on the circumstances, such as a replacement, the correct product, a refund or an agreed alternative. You will not be charged a restocking fee for a confirmed seller fulfilment error.

International shipping damage

Document freight damage immediately where reasonably possible: the carrier delivery receipt and damage notation, photos of the crate or pallet, the exterior packaging, the product damage and the shipping labels. Keep all packaging while the claim is reviewed.

Customs and duties

Import duties, taxes, customs charges, brokerage fees and destination-country fees are generally the responsibility of the buyer unless otherwise stated in writing before purchase.

Whether these charges can be recovered depends on the destination customs authority, carrier, broker, tax authority and the reason for the return. We can only refund amounts we actually collected and are responsible for, subject to applicable law and the order terms.

Return shipping

If an international return is approved for reasons other than a confirmed seller error, return freight and associated shipping costs may be the buyer’s responsibility.

If we confirm that an incorrect item was supplied or another seller-side error occurred, return-shipping responsibility will be determined as part of the approved resolution.

Currency differences

Refunds are processed in the original transaction currency or through the original payment method where possible. We cannot guarantee reimbursement of differences caused by exchange-rate movements, bank fees or credit-card conversion fees, unless we are legally responsible for them.

Return authorization

1. Contact Auto Parts Export Canada.
2. Provide your order information.
3. Provide the required photos and documents.
4. Wait for a return authorization.
5. Receive return instructions.
6. Ship only to the address given in the authorization.

Please do not send parts to our Oakville contact address unless your return authorization names it as the return location.

Condition of returned items

Approved returns should generally be in the same condition as received, unmodified, not dismantled beyond any agreed inspection, not damaged after delivery, complete with included components and properly packaged for return. Product-specific exceptions may apply.

Installed products

Returns are not automatically accepted for products that have been installed, modified, disassembled, programmed or damaged through incorrect installation. Installation alone will not be used to deny a legitimate defect or warranty claim where the applicable warranty or law provides otherwise.

Refund processing

After an approved return is received, inspected and accepted, we will tell you the refund decision. Refunds normally go back to the original payment method where practical.

Refund processing time: [OWNER INPUT REQUIRED — REFUND PROCESSING TIME]

Original shipping costs

Whether original shipping costs are refunded can differ for seller errors, damaged shipments, change of mind, fitment or ordering errors and international orders.

Original shipping refund rule: [OWNER INPUT REQUIRED — ORIGINAL SHIPPING REFUND RULE]

Order cancellations

Stock orders may be cancellable before fulfilment, subject to company policy. Special sourced orders may become non-cancellable after purchasing or sourcing begins, where that was clearly disclosed before payment.

Cancellation policy: [OWNER INPUT REQUIRED — CANCELLATION POLICY]

About this policy

This Returns & Refunds Policy is intended to explain Auto Parts Export Canada’s business procedures. Nothing in this policy excludes, restricts or overrides any rights or remedies that cannot legally be excluded under applicable consumer protection law.

Related: Warranty information · Shipping · International shipping · Terms & Conditions

Auto Parts Export Canada
2360 Cornwall Rd
Oakville, ON L6J 7T9
Canada
Call or WhatsApp: +1 367 328 9818